Refund policy

• Credits you have not used can be refunded within 14 days of buying them, in full.
• Credits spent on a report are not refunded: the report is made and delivered as soon as you start it, at your request.
• When a pack is partly used, the unused credits are refunded at the price you paid for each credit in that pack.

If a report fails, all its credits return to your balance automatically. If a finished report could not complete part of its research, the credits for that part return automatically too, and the report says so. You do not need to ask.

• Cancel a plan any time under Manage plan on your dashboard. It runs to the end of the month you paid for, and is not charged again.
• Your first payment for a plan is refunded in full if you ask within 14 days and have not used the credits that came with it.
• Later monthly payments are not refunded for part of a month, unless the law of your country requires it.

Write to hello@gorefugia.com from your account’s email with the date of the purchase, or use the link in your Paddle receipt (paddle.net). We answer within two working days; once a refund is approved, Paddle returns the money, usually within 5 to 10 working days depending on your bank.

A refunded purchase takes back the credits it bought. Disputing a payment with your bank instead of asking us is treated the same way, and we may close an account used to obtain reports that were then charged back.

This policy adds to the rights consumer law gives you where you live and never reduces them. See also the terms.